Raising the Bar – Better on Purpose

It’s our people who have raised the bar. Nice. Helpful. Knowledgeable. Resourceful. And, they do the right thing.

We are not fans of “salesmanship.” The hard sell is awful to us. That means our way is probably not typical. Instead, we take care of you, our customer. We listen to you. We find a solution. We educate you. Occasionally, we won’t know something – so we’ll use all our resources to find an answer for you.

Not knowing is OK. Everybody reaches the limits of their knowledge at some point. We understand that the answer is somewhere – so we will find it. We have a lot of resources to help you get what you need.

While we train our folks, training, no matter how good, has its limits. So a good bit of our training is teaching about the resources available to find the answer. It all starts with our “Store Pricing Book” designed so that we can pick it up and virtually read it to a customer. It is packed with practical, complete information.

“The Book” is a living document. If we get frequent questions about something not covered in it, then we change the section to make sure that matter is covered. If we find our employees can’t understand or explain something easily from the information printed in the book – like how properly size a component – we’ll change it to make it easy. It is not just for our folks to understand, but ultimately so it’s easy for our customer to know – for our customer to understand. A knowledgeable customer, one who knows where they can get reliable information, is our best customer.

It is a team effort to put our “Store Pricing Book” together. Everything in the book is proofed by multiple employees. Sections are written and rewritten multiple times usually; all done to make sure each section is clearly written and information is easy to find. If there is a way to make the book easier to use, we’ll do it.

It is all done so our, helpful, knowledgeable people do the right thing for you. They give you information so you can make an informed decision. And, we make it easy for our folks to help with problems and challenges you’re having with your pool or spa.

It’s not salesmanship. It’s raising the bar.

Bus Card & Bullet Points