Lehmann Pools & Spas takes a great deal of pride in providing the best shopping and best customer service experience in the swimming pool industry.  We also want to make sure that you get the full warranty protection for the products you purchase from Lehmann Pools & Spas.

Warranties on any products we sell are provided to us through the manufacturers that make the product.  (That’s true for virtually any product you buy anywhere from anybody – ultimately it is the manufacturer’s warranty.)  We provide you with the full manufacturer’s warranty – including their limitations and exclusions.  We can (and do) carefully explain warranties at the time of purchase.  We want to do our part to make sure customers don’t get blindsided by something they don’t understand when they believe they have a warranty issue.

Here are a couple of pointers concerning warranties:

  1. Water Chemistry – virtually ANYTHING you buy in the pool industry has an exclusion concerning improper water chemistry.  “Crystal Clear” is not water chemistry.  “Never had a problem before?”  Not water chemistry.  What IS water chemistry?
    1. Sanitizer
    2. pH
    3. Total Alkalinity
    4. Hardness
    5. Langolier Saturation Index
  2. Labor – very few warranties cover labor for any extended time.  1 year is typically the most anybody will cover.
  3. The warranty claim procedure is pretty strict.  It helps you if you:
    1. Register your product
    2. Keep all your owner’s manuals
    3. Keep your receipts
    4. Write down all your serial numbers – just about everything has a serial number
      1. Pool
      2. Liner
      3. Pump
      4. Filter
      5. Heater or Heat Pump
      6. Chlorinator
      7. Chlorine Generator (Salt Generator Control Box AND the Cell)
      8. Automatic Cleaner
  4. Years are calendar years – not months you use it.  1 year is from date of purchase or install to the same date next year.
  5. Many equipment manufacturers have severe limitations on warranties unless you
    1. Buy through a dealer – and –
    2. Have your equipment installed by a qualified installer.
  6. Many qualified service personnel will not handle warranties for items purchased on “the internet.”
    1. Many techs and service centers want to help you – but we’re not charities.  It’s a question of pay
    2. What would you expect when they weren’t given the opportunity to earn money selling the product
    3. If we have a chance to make a living doing the warranty service, we’ll do it
    4. But, we’re going to make sure we’re going to get paid – that part will be up to you.
      1. Many techs will ask you to sign a service contract.
      2. Some techs are even requiring a non-refundable deposit to service internet-purchased pool equipment.
    5. We happen to believe you should support your local economy.
  7. Wear and tear is not warranty.  Holes in a winter cover?  Not warranty.  Seam failure?  Yes – warranty.
    1. The same goes for pumps seals, O-rings, gaskets and other “wearable” parts
    2. Solar cover ripped?  Plastic dots coming off the bubbles?  Probably not.  (Most likely water chemistry)
  8. Defend your warranty with regular water chemistry checks!
    1. For our customers – it’s complimentary
    2. We’ll be able to help you with your claim if you get water checks regularly

We hope these tips help you understand your warranty process a little bit better.  Lehmann Pools & Spas provides warranty service for Hayward, Pentair, Jandy/Zodiac, RayPak, Heat Siphon, PDC Spas, HydroMassage, and Barefoot Spas.  We have a full range of parts including sensors, PVC plumbing, pipe, valves, tubing, and many parts for Hayward and Pentair equipment.  814-266-2236.  844 Scalp Avenue, 15904

Lehmann Pools & Spas can help!

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Pool Opening – Pool Opening – Pool Opening – Pool Opening – Pool Opening – Pool Opening – Pool Opening

Pool Chemicals – Pool Chemicals – Pool Chemicals – Pool Chemicals – Pool Chemicals – Pool Chemicals

Lehmann Pools & Spas services all kinds of equipment to keep your swimming pool running smoothly for years.  We have in-stock a wide variety of replacement components – with professional installation.  The products we supply and install:

  • The right ones for the job
  • Backed by the longest warranties
  • Supported by us after the sale
  • Installed for easy service and maintenance

We service any existing equipment you may have in your swimming pool (or spa – hot tub, for that matter).  We are an authorized service center for a broad variety of pool product manufacturers – Hayward, Pentair, RayPak, Heat Siphon, etc.)  Should a part need replacing, our sources supply OEM parts where needed.

What if you need a new whole good?  Or, you want to add a new system such as a chlorine generator or ozone sanitizer?

We know that value has much more to do with overall quality, long-term serviceability, and true lifetime cost-of-ownership than it does with price!  While we appreciate your quest to save a few bucks, when we install the products that we sell we provide you with the maximum guarantee and warranty protection.  That’s something we can’t provide if you ask us to install products not purchased through us.  I doubt you’ll find any professional in any field who installs equipment purchased elsewhere!

Just like with any professional tradesmen you trust – your plumber, HVAC, carpet/flooring, carpenters, etc. – we’ll give you our best when we install what we sell.  We can’t provide that same level of care to components acquired elsewhere.  And, if you have a concern about pricing, make sure you discuss it with us so you know the true lifetime cost of ownership; including warranty protections and after-sale support.


Commercial and Public Swimming Pool Operators in PA:

Someone on your staff must be a licensed pesticide applicator – we have training available!

Learn from the pros!  PA Pesticide Applicator Pool Operator Training

Johnstown, PA

Training for PA Pool Operators

Hotel – Hospitality – School District – College – University – Camp _ Campground – Park

Meeting ID : 001CFW
Date : 04/06/2016
Time : 0800-1500
Course Sponsoring Organizations/Business : Lehmann Enterprises, Inc. d/b/a Lehmann Pools & Spas
CourseName : Pool Operator
Website : www.johnstownpools.com
Course Location Name : Holiday Inn – Downtown Johnstown
Course Address : 250 Market St. Johnstown, PA 15901-2996
Category                                             Credit
00 – Core                                                 6
18 – Demonstration and Research          4

24 – Swimming Pools                              4

Pool Op Trng

Click the pic for more info!